Pharmacist Medication Therapy Management (MTM)
Target Audience: Pharmacist
Course Overview
Medication non-adherence is common, often hidden, and a frequent contributor to uncontrolled chronic disease — yet patients rarely volunteer the reason a medication isn't working as intended. A patient may fill a prescription on schedule and still be taking a medication differently than prescribed because of cost, misunderstanding, regimen complexity, health beliefs, or side effects. In this virtual patient activity, the pharmacist conducts a patient-centered medication therapy management (MTM) review with simulated patients whose barriers surface only through skilled, respectful interviewing. Rather than reading about adherence, the learner applies it: gathering an accurate medication history, distinguishing what a patient reports from what a patient does, identifying the barrier at work, and agreeing on an appropriate next step within scope. Evidence indicates that adherence barriers are frequently missed unless clinicians ask specifically and without judgment, and that communication skills — not knowledge alone — determine whether these problems are identified. Each encounter is followed by individualized feedback, and a paired second case allows the learner to apply the same skills to a new patient.
Learning Objectives
Upon completion of this educational activity, participants should be able to:
- Gather an accurate medication history that distinguishes a patient's reported use from their actual use of prescribed medications
- Identify common medication-use barriers — including cost, comprehension, regimen complexity, health beliefs, and side effects — during a patient-centered medication review
- Determine an appropriate next step for an identified barrier, confirming that any proposed change is within the pharmacist's scope of practice, coverage, and prescriber or organization requirements
Faculty
- Introduction
- Patient Medication Profile (required)
- Current medications, refill history, A1c trend
- Clinical Reference Packet (required — you will apply this during the encounter)
- Key practice points for diabetes medication review
- Reference Binder
- Encounter Guide
- How to interact with the virtual patient and when to end the encounter
- Encounter with Patient
- Feedback
- Disclosures
From July 14, 2026 through July 14, 2029, participants must:
- Read the "learning objectives" and "author and planning team disclosures"
- Study the section entitled "educational activity"
- Complete the Course Test and Evaluation form. The Course Test will be graded automatically. Following successful completion of the Course Test with a score of 70% or higher, a statement of participation will be made available immediately. (No partial credit will be given.)
Credit for this course will be automatically uploaded to CPE Monitor®.
Faculty Planner Disclosure
The following individuals were involved in developing this activity: Pamela Sardo, PharmD, BS; and William Cook, PhD. William Cook was the producer of the Virtual Patient Lab - Medication Therapy Management scenario. Pamela Sardo was the content creator for the learning objectives described above. None of the individuals involved in developing this activity has a conflict of interest or financial relationships regarding the subject matter. There are no financial relationships or commercial or financial support relevant to this activity to report or disclose by RxCe.com or any of the individuals involved in the development of this activity.
Unlabeled Use Disclosure
The information provided in this course is general in nature, and it is designed solely to provide participants with continuing education credit(s). This course and materials are not meant to substitute for the independent, professional judgment of any participant regarding that participant's professional practice, including but not limited to patient assessment, diagnosis, treatment, and/or health management. Medical and pharmacy practices, rules, and laws vary from state to state, and this course does not cover the laws of each state; therefore, participants must consult the laws of their state as they relate to their professional practice. Healthcare professionals must consult their employer, healthcare facility, hospital, or other organization for guidelines, protocols, and procedures to follow. The information provided in this course does not replace those guidelines, protocols, and procedures, but is for academic purposes only, and this course's limited purpose is for the completion of continuing education credits. Participants are advised and acknowledge that information related to medications, their administration, dosing, contraindications, adverse reactions, interactions, warnings, precautions, or accepted uses is constantly changing. Any person taking this course understands that such a person must make an independent review of medication information before any patient assessment, diagnosis, treatment and/or health management. Any discussion of off-label use of any medication, device, or procedure is informational only, and such uses are not endorsed hereby. Nothing contained in this course represents the opinions, views, judgments, or conclusions of RxCe.com LLC. RxCe.com LLC is not liable or responsible to any person for any inaccuracy, error, or omission with respect to this course or course material.
Please ensure the device you plan to use meets these requirements:
- Operating System: Windows 7, 8, 10, or 11 / Mac OS X 10.9 or later / iOS / Android
- Supported Browsers: Microsoft Edge, Firefox, Google Chrome, Safari, Opera
- A connection to the internet
Accreditation
In support of improving patient care, RxCE.com is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.