The Benefits and Challenges of Telepharmacy

Pharmacy Tech CEU
Contact Hours: 2.0 (0.2 CEUs)

Course Summary

Telepharmacy, or the delivery of pharmacy care to patients via telecommunications, has been practiced in the United States for almost a century. Its use has expanded to serve remote, rural communities and other underserved patient groups in recent decades. More recently, telepharmacy was spurred by the social and public health concerns created by the COVID-19 pandemic when face-to-face contact was discouraged. Telepharmacy can improve patient care and outcomes but also comes with challenges. This technology profoundly changes how people communicate and interact, which can lead to outcomes that may not be beneficial. Also, a new question has arisen now that the COVID-19 public health emergency has ended. It asks, “What should telepharmacy look like now that there is no public health emergency?” Pharmacists and pharmacy staff aware of these challenges and issues can mitigate them and help address them through proper education and practice.

Course Objectives

Define telepharmacy and describe its uses in the pharmacy setting

Describe the benefits and challenges of telepharmacy

Discuss federal regulation of telepharmacy and provide a few examples of how states regulate it

Identify ways to overcome the challenges of telepharmacy

I. Introduction

II. The History and Definition of Telemedicine

III. The Definition of Telepharmacy

IV. The Evolution of Telepharmacy

A. Telepharmacy and Access to Pharmacy Service
B. States Embrace and Regulate Telepharmacy
C. Federal Law and Telepharmacy
D. Telepharmacy and COVID-19
E. Telepharmacy Post-COVID-19

V. Technologies Used in Telepharmacy

A. Technologies and Applications
B. Kiosks

VI. Services Provided Through Telepharmacy

VII. Benefits of Telepharmacy

A. Pharmacy Access for Rural and Underserved Communities
B. Telepharmacy Can Reduce Medication Errors
C. Telepharmacy and Patient Outcomes
D. Telepharmacy Can Reduce Healthcare Costs
E. Expanded Role for Pharmacists
F. Expanded Role for Pharmacy Technicians
G. Telepharmacy and Mandatory Social Distancing

VIII. Identifying and Minimizing the Challenges of Telepharmacy

A. Telepharmacy and Digital Empathy
B. Telesecurity and HIPAA Compliance within Telepharmacy
C. Computer or Technological Literacy
D. Monopolization of Telepharmacy by National Pharmacies
E. Telepharmacy Technology and Videoconferencing Fatigue
F. Regulatory Issues Related to Telepharmacy

IX. The Future of Telepharmacy

X. Summary

How to Earn Credit:
To earn credit for this course, participants must:
  1. Read the course objectives and faculty planner disclosure
  2. Read the course material
  3. Complete the post-test with a minimum score of 70% and complete the course evaluation form.
  4. Results are automatically submitted to CPE Monitor

Faculty Planner Disclosure

The following individuals were involved in developing this activity: Gerald Gianutsos, PhD, JD, and Pamela Sardo, PharmD, BS. Pamela Sardo and Gerald Gianutsos have no conflicts of interest or financial relationships regarding the subject matter discussed. There are no financial relationships or commercial or financial support relevant to this activity to report or disclose by or any of the individuals involved in the development of this activity.

Unlabeled Use Disclosures

The information provided in this course is general in nature and it is solely designed to provide participants with continuing education credit(s). This course and materials are not meant to substitute for the independent, professional judgment of any participant regarding that participant’s professional practice, including but not limited to patient assessment, diagnosis, treatment and/or health management. Medical and pharmacy practices, rules, and laws vary from state to state, and this course does not cover the laws of each state; therefore, participants must consult the laws of their state as they relate to their professional practice. Healthcare professionals, including pharmacists and pharmacy technicians, must consult with their employer, healthcare facility, hospital, or other organization, for guidelines, protocols, and procedures they are to follow. The information provided in this course does not replace those guidelines, protocols, and procedures but is for academic purposes only, and this course’s limited purpose is for the completion of continuing education credits. Participants are advised and acknowledge that information related to medications, their administration, dosing, contraindications, adverse reactions, interactions, warnings, precautions, or accepted uses are constantly changing, and any person taking this course understands that such person must make an independent review of medication information prior to any patient assessment, diagnosis, treatment and/or health management. Any discussion of off-label use of any medication, device, or procedure is informational only and such uses are not endorsed hereby. Nothing contained in this course represents the opinions, views, judgments, or conclusions of LLC. LLC is not liable or responsible to any person for any inaccuracy, error, or omission with respect to this course, or course material.

Computer Hardware/Software Requirements

Please ensure the device you plan to use meets these requirements and specifications:

  • Operating System: Windows 7,8,10, or 11 /Mac OS X 10.9 or later/iOS/Android
  • Supported Browsers: Microsoft Edge, Firefox, Google Chrome, Safari, Opera
  • A connection to the internet
  • For Live Webinars or Conferences: GoToWebinar application for iOS, Android, Mac, or PC. You cannot 'call into' a live conference.

  • Target Audience: Pharmacy Tech
  • Contact Hours: 2.0 (0.2 CEUs)
  • Activity Release Date: 5/5/2024
  • Activity Expiration Date: 5/5/2027
  • Activity Type: Knowledge
  • UAN: 0669-0000-24-054-H03-T
  • Topic: Law
  • CeBroker Number: 20-1204142


Gerald Gianutsos, Ph.D., J.D.



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The logo for the Pharmacy Technician Certification Board (PTCB).
PTCB Course Recognition, LLC, offers pharmacy technician continuing education courses for PTCB recertification. Pharmacy technician courses are indicated both in the Target Audience description and the ACPE UAN which will end with a "T".

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