Mitigating Implicit Bias in the Pharmacy Setting

Pharmacist CEU
Contact Hours: 1.0 (0.1 CEUs)

Course Summary

Health equity is an important concept in healthcare. It signifies a society where all members can receive quality healthcare; however, this goal has not been fully attained as health disparities are present in healthcare. Health disparities occur when there is an unequal delivery of healthcare services to patients of a specific race, ethnicity, gender, sexual orientation, or socioeconomic status. Moreover, health disparities may be due, in part, the unconscious or implicit bias of a provider. Implicit biases are present in all areas of healthcare, including pharmacy settings. In order to confront and mitigate implicit bias, pharmacists and pharmacy staff must first understand how it can manifest in the pharmacy setting, and how it can affect clinical judgment and behavior, patient trust, and adherence to treatment plans. Once implicit bias is acknowledged, strategies can be developed to mitigate it.

Course Objectives

Describe what implicit bias is and how it can manifest in healthcare

Describe how implicit bias can affect clinical judgment and behavior in healthcare settings

Identify strategies on how to mitigate implicit bias in the pharmacy setting

I. Introduction

II. Understanding Implicit Bias

1. Misunderstandings or Misconceptions about Implicit Bias
2. Microaggression as a Form of Implicit Bias

III. Healthcare Professionals have Implicit Biases

IV. Consequences of Implicit Bias

1. Implicit Bias and Clinical Judgments and Behaviors
2. Implicit Bias, Patient Trust, and Treatment Adherence

V. Assessing Implicit Bias

VI. Strategies for Mitigating Implicit Bias in the Pharmacy Setting

1. Increased Awareness
2. Controlling Automatic Responses
3. Creating an Inclusive Work and Learning Environment
4. Using Objective Decision-making
5. Seeking Feedback
6. Encouraging Open and Honest Communication
7. Monitoring and Evaluating Progress

VII. Long-lasting Mitigation of Implicit Bias

VIII. Summary

How to Earn Credit:
To earn credit for this course, participants must:
  1. Read the course objectives and faculty planner disclosure
  2. Read the course material
  3. Complete the post-test with a minimum score of 70% and complete the course evaluation form.
  4. Results are automatically submitted to CPE Monitor

Faculty Planner Disclosure

The following individuals were involved in the development of this activity: Steve Malen, PharmD, MBA, and Susan DePasquale, MSN, PMHNP-BC. There are no financial relationships relevant to this activity to report or disclose by any of the individuals involved in the development of this activity.

Unlabeled Use Disclosures

The information provided in this course is general in nature and it is solely designed to provide participants with continuing education credit(s). This course and materials are not meant to substitute for the independent, professional judgment of any participant regarding that participant’s professional practice, including but not limited to patient assessment, diagnosis, treatment and/or health management. Medical and pharmacy practices, rules, and laws vary from state to state, and this course does not cover the laws of each state; therefore, participants must consult the laws of their state as they relate to their professional practice. Healthcare professionals, including pharmacists and pharmacy technicians, must consult with their employer, healthcare facility, hospital, or other organization, for guidelines, protocols, and procedures they are to follow. The information provided in this course does not replace those guidelines, protocols, and procedures but is for academic purposes only, and this course’s limited purpose is for the completion of continuing education credits. Participants are advised and acknowledge that information related to medications, their administration, dosing, contraindications, adverse reactions, interactions, warnings, precautions, or accepted uses are constantly changing, and any person taking this course understands that such person must make an independent review of medication information prior to any patient assessment, diagnosis, treatment and/or health management. Any discussion of off-label use of any medication, device, or procedure is informational only and such uses are not endorsed hereby. Nothing contained in this course represents the opinions, views, judgments, or conclusions of LLC. LLC is not liable or responsible to any person for any inaccuracy, error, or omission with respect to this course, or course material.

Computer Hardware/Software Requirements

Please ensure the device you plan to use meets these requirements and specifications:

  • Operating System: Windows 7,8,10, or 11 /Mac OS X 10.9 or later/iOS/Android
  • Supported Browsers: Microsoft Edge, Firefox, Google Chrome, Safari, Opera
  • A connection to the internet
  • For Live Webinars or Conferences: GoToWebinar application for iOS, Android, Mac, or PC. You cannot 'call into' a live conference.

  • Target Audience: Pharmacist
  • Contact Hours: 1.0 (0.1 CEUs)
  • Activity Release Date: 1/28/2023
  • Activity Expiration Date: 1/28/2026
  • Activity Type: Knowledge
  • UAN: 0669-0000-23-003-H99-P
  • Topic: Additional Topic Areas
  • CeBroker Number: 20-989872


Steve Malen, PharmD, MBA



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